Privacy Policy
Effective Date: May 2026
1. Introduction
Twin Tring LLP ('Twin Tring', 'we', 'us', or 'our') is a bicycle rental, subscription, and servicing company based in Borivali West, Mumbai, Maharashtra 400092, India. We operate the website www.twintring.in and provide services through our physical store, WhatsApp, phone, and partner venues.
This Privacy Policy explains what personal information we collect from you, how we use it, with whom we share it, and your rights in relation to it. It applies to all interactions with us — whether through our website, in-store visits, WhatsApp conversations, phone calls, or at any of our partner locations.
By using our website or availing any of our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please refrain from using our services.
This Privacy Policy should be read alongside our Terms and Conditions, available at www.twintring.in/terms-&-conditions.
2. Information We Collect
We collect only the information that is necessary to provide our services and communicate with you effectively. This includes:
2.1 Information You Provide to Us
• Full name and contact details (phone number and email address)
• Residential address (for home delivery and pickup services)
• Government-issued photo ID details (such as Aadhaar Card, PAN Card, Passport, or Driving Licence number) — collected for identity verification at the time of rental
• A latest month valid address proof (such as electricity bill, rent agreement, gas bill, etc) - collected for security purpose at the time of rental
• Payment details (we do not store full card details; payments are processed through secure third-party gateways)
• Service preferences and booking history (cycle type, subscription plan, servicing requirements)
• Communication records — messages and queries sent to us via WhatsApp, email, or phone
2.2 Information Collected Automatically (Website)
• IP address and general geographic location (city/region level)
• Browser type, device type, and operating system
• Pages visited on our website and time spent on each page
• Referring website or source through which you arrived at our website
• Cookie data and website interaction data (see Section 5 on Cookies)
2.3 Information Collected at Our Store or Partner Venues or at your place
• Photo ID details verified in person at the time of cycle rental or event registration
• Signed rental agreements or service records
• Feedback or complaint information provided verbally or in writing
• Photo of you with the cycle clicked by our staff for security reasons
3. How We Use Your Information
We use the information we collect for the following purposes:
• To process bookings, rentals, subscriptions, and servicing requests
• To verify your identity as required for cycle rental agreements
• To deliver and collect cycles at your requested address
• To process payments and issue receipts or invoices
• To send booking confirmations, service updates, and reminders via WhatsApp, SMS, or email
• To respond to your enquiries, complaints, and feedback
• To send promotional offers, event announcements, and service updates — only where you have not opted out
• To improve our website experience and understand how customers use our services
• To run targeted advertising on platforms such as Google and Meta (Facebook/Instagram) to reach potential customers
• To comply with applicable legal obligations
4. Legal Basis for Processing Your Data
We process your personal data on the following grounds:
• Contractual necessity: To fulfil the rental, subscription, or servicing agreement you enter into with us.
• Legitimate interest: To improve our services, run our business effectively, and communicate with you about relevant offerings.
• Legal obligation: To comply with applicable Indian laws, including tax, regulatory, and record-keeping requirements.
• Consent: For marketing communications, where you have provided your consent. You may withdraw consent at any time by contacting us.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our website is used.
5.1 Types of Cookies We Use
• Session Cookies: Temporary cookies that expire when you close your browser. Used to maintain your session on our website.
• Preference Cookies: Store your settings and preferences to personalise your experience on return visits.
• Analytics Cookies: Used by tools like Google Analytics to help us understand website traffic and user behaviour in aggregate, anonymised form.
• Advertising Cookies: Used by Google Ads and Meta (Facebook/Instagram) to serve relevant advertisements to you based on your browsing behaviour and to measure ad performance.
5.2 Managing Cookies
You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. Please note that disabling cookies may affect the functionality of certain parts of our website. You can also opt out of personalised advertising by visiting Google's Ad Settings or Meta's Ad Preferences.
6. Advertising & Remarketing
Twin Tring LLP uses Google Ads and Meta Ads (Facebook and Instagram) to promote our services. As part of these advertising programmes:
• We may use remarketing features that show our ads to people who have previously visited our website.
• These platforms may use cookies and device identifiers to serve relevant ads to you on their networks.
• We may create 'Custom Audiences' on Meta by uploading anonymised contact information to match with their user base for targeted advertising.
• We do not share your full personal details (such as your ID documents or booking records) with these advertising platforms.
You can opt out of personalised ads from Google at g.co/adsettings and from Meta at facebook.com/adpreferences.
7. Sharing of Your Information
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your information only in the following limited circumstances:
• Service Providers: We work with trusted third-party providers for payment processing, website hosting, and analytics. These providers access your data only to perform services on our behalf and are bound by confidentiality obligations.
• Partner Venues: When you use our services at any partner location, limited booking or identity information may be shared with venue staff as required for entry or safety purposes.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to a valid request from a government or law enforcement authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.
• With Your Consent: In any other circumstances, we will share your information only with your explicit consent.
8. Retention of Your Data
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:
• Active customer records (name, contact, booking history) are retained for the duration of your relationship with us and for a reasonable period thereafter for record-keeping and dispute resolution.
• ID verification records related to cycle rentals are retained as required to protect our business interests and comply with applicable regulations.
• Website analytics data is typically retained for up to 36 months.
• Marketing communication opt-out records are retained indefinitely to honour your preferences.
When your data is no longer needed, we securely delete or anonymise it.
9. Security of Your Data
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. These include secure storage of physical records, restricted access to customer data within our team, and use of reputable third-party platforms for payment and website hosting.
However, please note that no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk. If you believe your data has been compromised, please contact us immediately at hello@twintring.in.
10. Your Data Rights
As a customer of Twin Tring LLP, and in accordance with applicable Indian law including the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data:
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Erase: You may request that we delete your personal data, subject to our legal and contractual obligations to retain certain records.
• Right to Withdraw Consent: Where we process your data based on your consent (such as for marketing), you may withdraw that consent at any time.
• Right to Grievance Redressal: If you believe your privacy rights have been violated, you may raise a complaint with us directly.
To exercise any of the above rights, please contact us at hello@twintring.in. We will respond to your request within 30 days.
11. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without parental consent. When a minor uses our rental services, a parent or guardian must be present and provide their own details as the responsible party.
If you believe we have inadvertently collected personal information from a child under 18, please contact us at hello@twintring.in and we will promptly delete such information.
12. Links to Third-Party Websites
Our website may contain links to external websites, including our social media pages (Facebook and Instagram) and partner venue websites. These third-party sites have their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policy of any third-party site you visit.
13. WhatsApp Communications
Twin Tring LLP uses WhatsApp as a primary channel for booking confirmations, service updates, delivery scheduling, and customer support. By providing your phone number and communicating with us via WhatsApp, you acknowledge that:
• Your messages are received and stored by us for service and record-keeping purposes.
• WhatsApp is operated by Meta Platforms, Inc., and is subject to WhatsApp's own privacy policy and terms of service.
• We will not initiate promotional messages via WhatsApp without your consent.
• You may ask us to stop sending messages at any time by informing us via WhatsApp or email.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or applicable law. When we make significant changes, we will post the updated policy on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes are posted constitutes your acceptance of the updated policy.
15. Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules thereunder, and the Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are as follows:
Name: Abhinav Kothari
Designation: Managing Partner, Twin Tring LLP
Email: hello@twintring.in
Phone: +91 9920742379
Address: Borivali West, Mumbai, Maharashtra 400092, India
The Grievance Officer can be contacted for any complaints or concerns regarding the processing of personal data. We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt.
16. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please reach out to us:
Business Name: Twin Tring LLP
Address: Borivali West, Mumbai, Maharashtra 400092, India
Phone: +91 9920742379
Email: hello@twintring.in
Website: www.twintring.in
We are committed to addressing your privacy concerns promptly and transparently.
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